Like many other businesses we have been impacted by the Coronavirus Pandemic. Fortunately, following a short pause we were able to recommence production and delivery with appropriate risk mitigation leading to some restrictions.
We have tried to minimise the impact on our customers, though to keep all those involved in getting your favourite mixes to your door safe, we have implemented a more restricted shipping schedule.
Currently, we are only shipping orders twice a week and we aim to have all orders placed by 12pm on Monday out on a Tuesday, and orders placed by 12pm Thursday out on a Friday.Our orders are shipped via Despatch Bay who primarily use Hermes for deliveries, you should get a tracking reference emailed to you at the point the parcel is scanned on to the van as it leaves us and should arrive within 2-4 days of shipment.
We will do our best to resolve any issues with delivery of your orders, however, we are unfortunately not responsible for any delays that may arise during this time. If your order has not arrived and the estimated timescale above has passed, please wait a further 2 days beyond the estimate before contacting us.
We appreciate your understanding and patience.