Refund policy
We stand behind our products and are strong believers in customer satisfaction and service, so with all domestic web purchases we allow 21 day period from date of order where you can return unwanted or faulty goods back to us in their original condition. See specific product exclusions and disclaimers below.
Customer shall be responsible for the shipping and return costs for unwanted items.
Damaged/Incorrect/Missing Items
If you have a problem please contact us within 14 days of receiving your order.
Although we do everything possible to ensure items are sent out in a perfect condition, very occasionally items may get damaged during transit. If an item in your order is damaged upon delivery, please contact us immediately stating that the item in question is faulty and send us a photograph of the item clearly showing the damage, so that we can resolve this for you.
If you believe you have been sent an incorrect item as part of your order (i.e. an item that differs to the one you ordered), please follow the same process and contact our Customer Services team at info@bottledbaking.co.uk within 14 days with a photograph of the incorrect item. If you do not receive all of the items that you have ordered please let us know so that we can look into this further to see if this may be arriving in a separate delivery. Depending on the circumstances we may ask you to return the item. In instances such as this, we will arrange collection.
Return by Mail
Contact us by email: info@bottledbaking.co.uk to make arrangements for returns.
Please Note (Disclaimer):
Items being returned must be securely packaged in their original packaging, including documentation, manuals, warranty information, registration, etc.
We are not responsible for lost or damaged packages.
Refunds are made to the original method of payment used for your order usually within 10 business days of package receipt, excluding postage costs. If the item is returned due to faulty goods then the postage will be refunded also.
Additional fees will be charged for any product missing the original box, packaging material, contents, accessories, and/or manuals (i.e. any product not in “sellable” condition).
Only available within the United Kingdom
Excludes edible or bespoke items.
Order Amendment or Cancellation
We're sorry to advise that in most circumstances it is not possible to make changes to or cancel your order once it is placed. This includes making changes to delivery addresses. Should you have a query with an order that has not yet been dispatched please contact us.